Cancellations and Returns
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Order Cancellations:
Changes to your order can only be made before proceeding to checkout. If you wish to cancel your order, it must be done before making the payment.
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Returns:
Products sold and dispatched by Feji Arts and Crafts are eligible for return within 2 days of delivery in case of defects, damage, or if the received item differs from the one ordered. Before initiating an exchange or replacement, For returns, it is mandatory to include an unboxing video as evidence. Please ensure the item is kept intact, with all original accessories, user manuals, and warranty cards (if provided) in the original packaging when returning the product.
Replacement & Refund Policy
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Eligibility for Return:
Products sold and dispatched by Feji Arts and Crafts are eligible for return within 2 days of delivery under the following conditions:
- Products can be replaced only in case of manufacturing issues, damages, missing parts or accessories, defects, or if they differ from their description on the product detail page on the website. If the specified criteria are not met, we cannot accept the return or offer a replacement.
- Evidence Requirement: Before confirming a replacement, we require evidence of a defect in the product, preferably in the form of an unboxing video.
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Unavailable for Replacement:
In the rare event that the item you've returned is unavailable for replacement, we will process a refund, including the product charge and shipping charge. You won't incur any loss in this process.
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Return Criteria:
For a successful return, please ensure the following criteria are met:
- We verify that the item was not damaged while in your possession. Provide proof of the damaged product through photos or an unboxing video.
- Return the product in its original packaging, including bills, accessories, price tags, user manuals, warranty cards, freebies, etc.
- The returned product should match the one we shipped.
- In the case of exchanges and replacements purchased directly in our shop, pickup and delivery of your order will be scheduled accordingly.
General
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Changes to Terms:
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or otherwise notifying you
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Contact Us:
If you have any questions or concerns about these Terms and Conditions or your order, please contact us at [9778421035].
"By placing an order through our WhatsApp ordering service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing www.fejionline.com"